• Contact Us close
  • Home
  • Welcome to Alteia keyboard_arrow_right
    Getting Started keyboard_arrow_right
    Quick Guide to the Alteia Software Interface Notification Center Alteia Glossary
    Platform Administration keyboard_arrow_right
    System Requirements and Supported Browsers Account and User Roles Management Company Information Edition User Profile Edition Alteia's Terms of Use - October 2021
    Release Notes keyboard_arrow_right
    Release Note R2022.35 - August 30th, 2022 Release Note R2022.43 - October 25th, 2022 Release Note R2022.47 - November 22th, 2022
    Get Support keyboard_arrow_right
    Contact Support Platform Status
  • The Alteia Platform keyboard_arrow_right
    Fuse
    Build
    Deploy
  • Applications by Industry keyboard_arrow_right
    Worksite Management keyboard_arrow_right
    Site Settings for Mines & Aggregates Material Management Safety and High Walls Analytics Building Information Modeling (BIM) Solar Plant Thermal Inspection Change Map Advanced Stockpile Analytics and Stockpile Module Haul Roads Analytics
    Field Trial Analysis keyboard_arrow_right
    Microplot Designer Plant Height from RGB and Multispectral Plant Count and Emergence for Trial Field Scouting Maps Generic and Custom Scouting Maps Custom Composition Map Supported Crops for Trial Fields & Production Fields Row Vectorization Microplot Boundaries Adjustment Task Fraction of Vegetation Cover (FCover) Flowering Characterization Stay Green Plant Height from LiDAR Statistics for Trial Fields and Production Fields Agriculture and Forestry Analytics Description
    Mine Productivity Analysis keyboard_arrow_right
    Haul Roads Analytics Site Settings for Mines & Aggregates Material Management Safety and High Walls Analytics Change Map Advanced Stockpile Analytics and Stockpile Module
    Plantation and Forestry Management keyboard_arrow_right
    Supported Plantations and Forests Advanced Tree Analysis Tree Detection Grid Designer Tree Density Indicators Agriculture and Forestry Analytics Description
    Precision Agriculture keyboard_arrow_right
    Scouting Maps Generic and Custom Scouting Maps Custom Composition Map Field Boundaries Creation Supported Crops for Trial Fields & Production Fields Fraction of Vegetation Cover (FCover) Stay Green Statistics for Trial Fields and Production Fields Grid Designer Weed Management Plant Count for Production Field Emergence Characterization for Production Field Agriculture and Forestry Analytics Description
  • For Developers keyboard_arrow_right
    SDK and APIs keyboard_arrow_right
    SDK Introduction SDK Use Case Examples Custom Analytics Creation with CLI API Calls Using Alteia and YOLO to Train and Run Detection Models
US
FR
Contact Us
  • Home
  • Welcome to Alteia keyboard_arrow_right
    Getting Started keyboard_arrow_right
    Quick Guide to the Alteia Software Interface Notification Center Alteia Glossary
    Platform Administration keyboard_arrow_right
    System Requirements and Supported Browsers Account and User Roles Management Company Information Edition User Profile Edition Alteia's Terms of Use - October 2021
    Release Notes keyboard_arrow_right
    Release Note R2022.35 - August 30th, 2022 Release Note R2022.43 - October 25th, 2022 Release Note R2022.47 - November 22th, 2022
    Get Support keyboard_arrow_right
    Contact Support Platform Status
  • The Alteia Platform keyboard_arrow_right
    Fuse
    Build
    Deploy
  • Applications by Industry keyboard_arrow_right
    Worksite Management keyboard_arrow_right
    Site Settings for Mines & Aggregates Material Management Safety and High Walls Analytics Building Information Modeling (BIM) Solar Plant Thermal Inspection Change Map Advanced Stockpile Analytics and Stockpile Module Haul Roads Analytics
    Field Trial Analysis keyboard_arrow_right
    Microplot Designer Plant Height from RGB and Multispectral Plant Count and Emergence for Trial Field Scouting Maps Generic and Custom Scouting Maps Custom Composition Map Supported Crops for Trial Fields & Production Fields Row Vectorization Microplot Boundaries Adjustment Task Fraction of Vegetation Cover (FCover) Flowering Characterization Stay Green Plant Height from LiDAR Statistics for Trial Fields and Production Fields Agriculture and Forestry Analytics Description
    Mine Productivity Analysis keyboard_arrow_right
    Haul Roads Analytics Site Settings for Mines & Aggregates Material Management Safety and High Walls Analytics Change Map Advanced Stockpile Analytics and Stockpile Module
    Plantation and Forestry Management keyboard_arrow_right
    Supported Plantations and Forests Advanced Tree Analysis Tree Detection Grid Designer Tree Density Indicators Agriculture and Forestry Analytics Description
    Precision Agriculture keyboard_arrow_right
    Scouting Maps Generic and Custom Scouting Maps Custom Composition Map Field Boundaries Creation Supported Crops for Trial Fields & Production Fields Fraction of Vegetation Cover (FCover) Stay Green Statistics for Trial Fields and Production Fields Grid Designer Weed Management Plant Count for Production Field Emergence Characterization for Production Field Agriculture and Forestry Analytics Description
  • For Developers keyboard_arrow_right
    SDK and APIs keyboard_arrow_right
    SDK Introduction SDK Use Case Examples Custom Analytics Creation with CLI API Calls Using Alteia and YOLO to Train and Run Detection Models
  • Home
  • keyboard_arrow_right Welcome to Alteia
  • keyboard_arrow_right Get Support

Contact Support

1. Description

Contact Alteia's support team via the Support Portal.

The Alteia support portal can be accessed directly within the Alteia platform.

2. Get access to the support portal

Click on the "?" button on the top right menu and select "Contact Support".

You will be directed to the Alteia Support Portal where you can create a new login and password. The Alteia Support Portal requires new login credentials because it is a separate portal.


 

3. Alteia Support Portal

3.1 Create an account

Step 1 - Click on "Need an account? Sign up".

 

Step 2 - An email was will be sent to your email address, open the email and click on "Sign up" to finalize the subscription.

(Example of email for subscription)

Step 3 - Fill in your full name, choose a password, and click on "Sign up".

3.2 Contact Support

Step 1 - Click on Alteia Support Portal, then choose to report an issue or to suggest a new feature/improvement.


 

 

Step 2 - If you are facing an issue or found a bug within the Alteia platform, please select “Facing issues with Alteia ?”. Then select Technical Support and fill in the required fields.

Step 3 - If you don't want to share your submission with colleagues within your organization, kindly select "Share with No One" in the last field before submission. 

If you want, on the contrary, share your submission, select the name of your organization, and submitted tickets will be accessed by other members of your company.


Step 4 - To check on your submitted tickets, click on "Requests" in the top right corner.


Step 5 - The list of requester-submitted tickets will be displayed as seen below:


Step 6 - Click on the ticket to interact with the support to add comments or add colleagues to the ticket by clicking "+Share".



Was this article helpful?

sentiment_satisfied

Yes

sentiment_dissatisfied

No

RELATED QUESTIONS

  • Coordinate Reference Systems (CRS) arrow_forward
  • Local Coordinates arrow_forward
  • Alteia's Terms of Use - October 2021 arrow_forward
  • Platform Status arrow_forward

Was this article helpful?

sentiment_satisfied

Yes

sentiment_dissatisfied

No

RELATED QUESTIONS

  • Coordinate Reference Systems (CRS) arrow_forward
  • Local Coordinates arrow_forward
  • Alteia's Terms of Use - October 2021 arrow_forward
  • Platform Status arrow_forward

Sorry, we didn't find any relevant articles for you.

Please fill out the contact form below and we will reply as soon as possible.




Take the next step.

Request a demo or schedule a meeting to discuss your digital transformation ambitions.

Contact Us

Connect with us.

The world of Ai changes fast. Keep up to date with the Alteia platform by signing up to our newsletter :

Thank you for your message.

© 2021 Alteia. All rights reserved

LEGAL NOTICE
PRIVACY POLICY

© 2021 Alteia. All rights reserved

facebook logo
twitter logo
linkedin logo